All orders are processed within 1-2 business days. Once your order has been processed, it is not eligible for cancellation but can be returned, see our Return Policy below.
If an item is damaged or defective:
- ♦ Please email us at firstname.lastname@example.org to request a return with your order number and picture(s) of the defect.
- ♦ We will then send you a shipping label to send the item back at our cost.
- ♦ Please keep all original packaging
- ♦ In the event of a manufacturer defect or damage in shipping, the cost of the item(s) and shipping will be refunded.
If you choose to return your item(s) for any other reason please take note of the following:
- ♦ Please email us at email@example.com to request a return within 5 days of your original purchase. Please include your order number, item(s), and reason for the return.
- ♦ All returns are subject to a 30% restocking fee and shipping is non-refundable.
- ♦ You will be resposible for the return shipping in the original packaging within 15 days.
- ♦ Your refund will be processed as your choice of a store credit or company check sent within 30 business days of receiving your return.
To find out what exclusions apply to returns, please continue reading below:
- ♦ EVENTS
- Events are non-returnable and non-refundable, but may be transferred to another date or person.
- ♦ GIFT CARDS
- Gift Card are non-returnable and non-refundable. Please treat a gift card like cash, in the event a gift card is lost we are not able to track or replace. Reclaime Warehouse is not responsible for lost or stolen gift cards.
- ♦ DISCOUNTED or CLOSEOUT ITEMS
- Discounted or closeout items are non-returnable and non-refundable.
- ♦ MADE-TO-ORDER or CUSTOM ITEMS
- Made-to-order or custom items are non-returnable and non-refundable.
- ♦ ADDITIONAL INFO
- Items damaged through normal wear and tear are non-returnable and non-refundable. All returned items for personal care must not be opened, used, or washed (ie, candles, soaps, lotions etc). Any lighting returned must still be in original packaging and not have any electrical cords cut.
- We reserve the right to deny any return if it fails to meet these criteria and to cancel any order for any reason.