Each new order will be shipped in the most timely manner possible. In-stock items will ship from our warehouse within 2-3 business days of the purchase date. Once your order leaves our warehouse, it should arrive in 2-5 business days depending on your selected shipping preferences.
Our rugs are distributed by Loloi, and can take 5-7 business days to process before shipping from their warehouse. Once your rug leaves Loloi's warehouse, it can take up to 2 weeks in transit.
We ship most US orders via Arch Best or UPS depending on the size and weight of the order and which items are ordered. We prefer to ship in as few boxes as possible to conserve materials, but in the event that one or more of your items will require additional processing time, we will ship your available items as soon as possible.
Please note that we ship Monday-Friday, and do not count weekends or US holidays as business days.
We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. Please contact Guest Services for additional information.
All prices in our store and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items.